FAQ

Our wet food recipes feature real meat as the first ingredient, followed by nutrient-rich vegetables and essential vitamins. We use human-grade ingredients without artificial preservatives, colors, or flavors. Each can or pouch contains high-quality protein sources like chicken, salmon, or beef, combined with wholesome broths and natural gelatin for optimal texture and taste your pets will love.

We've formulated our recipes with even the pickiest eaters in mind! Our wet food has a 97% acceptance rate in taste tests. The aromatic broth and tender meat chunks are irresistible to most pets. Not sure which flavor to start with? Try our Variety Pack Sampler to see which recipe your pet prefers risk-free!

We take freshness seriously! All orders are shipped in insulated, temperature-controlled boxes with medical-grade ice packs to maintain optimal temperature during transit. Our special packaging ensures products stay fresh even in extreme weather conditions. We monitor weather patterns and may occasionally delay shipments to protect product quality during heat waves.

We offer several limited-ingredient and single-protein formulas specifically designed for pets with food sensitivities. Our salmon recipe contains only fish, sweet potato, and essential vitamins, making it ideal for dogs with chicken or grain allergies. However, we always recommend consulting with your veterinarian before changing the diet of a pet with known allergies.

We process orders within 1-3 business days. Once shipped, most US customers receive their orders within 3-7 business days via USPS Priority Mail. You'll receive a tracking number as soon as your order ships. Remember - orders over $99 qualify for FREE shipping!

We stand by our products with a 100% satisfaction guarantee. If your pet doesn't love our food, contact us within 30 days of purchase for a full refund or exchange. Just email us at sales10@dwvet.com with your order number - no need to return the unused portion!